--- title: 8SELECT FAQ | Frequently asked questions about 8.HX description: Find answers to frequently asked questions about the 8SELECT Human Experience Platform (8.HX). Is 8SELECT suitable for your shop? --- [![8select](https://www.8select.com/hs-fs/hubfs/8select%20Logos/8select_Logo_Platform.png?width=200&height=41&name=8select_Logo_Platform.png "8select")](https://www.8select.com/?hsLang=en) [![Book a demo](https://no-cache.hubspot.com/cta/default/2259142/926b43a9-ee73-4263-9a44-3225bc57873a.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/926b43a9-ee73-4263-9a44-3225bc57873a) ** ** ** [![8select](https://www.8select.com/hs-fs/hubfs/8select%20Logos/8select_Logo_Platform.png?width=170&height=35&name=8select_Logo_Platform.png "8select")](https://www.8select.com/?hsLang=en) [![Book a demo](https://no-cache.hubspot.com/cta/default/2259142/926b43a9-ee73-4263-9a44-3225bc57873a.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/926b43a9-ee73-4263-9a44-3225bc57873a) ** ** ** Search **Menu** ** ** [![Book a demo](https://no-cache.hubspot.com/cta/default/2259142/926b43a9-ee73-4263-9a44-3225bc57873a.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/926b43a9-ee73-4263-9a44-3225bc57873a) # FAQ Here you will find answers to frequently asked questions about the Human Experience Platform (8.HX). Your question has not been answered yet? Feel free to contact us by [e-mail](mailto:service@8select.de) or write us in our chat. #### What is the Human Experience Platform? ** ** What is the Human Experience Platform (8.HX)? The 8SELECT Human Experience Platform (8.HX) is a **powerful SaaS solution for scalable, human-created product recommendations** that enables online retailers and their teams to connect seamlessly to their shop with easy API access. 8.HX significantly reduces the manual effort required to create **cross-category product sets** and delivers high-quality product recommendations along the entire customer journey. ** ** What is the added value of 8.HX? With 8.HX, online retailers achieve on average **39% larger shopping carts** with **fewer returns** and a sustainable **increase in revenue of up to 8%**. This unique platform combines personal advice and product expertise of people with AI and automation, **saving you time and resources** in the complex process of creating personal recommendations and product sets. ** ** What distinguishes 8.HX from recommendation engines? It is the way the product recommendations are created. This is what makes 8SELECT unique. The basis for our **product recommendations of consistently high quality** is the **expert knowledge** they contain. Experts can be, for example, your specialist salespeople, influencers, content managers or category managers. **At 8SELECT, experts create content for fashion, sports and outdoor**. Human expertise is essential for a high-quality product set, especially in a product range where the combination with other items is less characterised by personal taste and a stylistic signature (e.g. fashion), but where the right product combination determines the correct functioning (e.g. DIY, tools, electronics). The basis for creating scalable product sets is the **product data feed** of your online shop and the properties it contains. With **NLP-supported text mining** and **AI-based image processing**, we enrich this information with additional attributes as part of your onboarding. Additionally, we normalize all data in this step. **When creating product sets, we therefore always use the highest available data quality**. Because it makes a difference whether you are simply offered a sweater or whether your salesperson pays attention to materials, cut and the style matching the outfit when recommending it. During content creation, the product sets are tagged (keywords that you can assign freely) and each product set contains a unique set ID. With the help of the tags, you can, for example, create a theme page in your online shop in no time at all that lists several product sets matching the desired keyword: e.g. "Hip outfits for city trips". Using the Set ID as a trigger, you can play a **desired set at any point in the customer journey**, e.g. "Look of the week" in an e-mail and on a landing page. We are proud to make our constantly growing expertise in generating high-quality product set recommendations available to all our customers permanently and with minimal effort via our content pool. The **combination of scalable expert knowledge and strategic control of your product set recommendations** makes 8.HX unique. We provide you with a **modular solution** that gives you **full control over the displayed product recommendations and their profitability at all times**. ** ** How do 8SELECT and Recommendation Engines relate to each other? Many online shops use our Human Experience Platform in addition to their existing recommendation engines to offer their customers the best shopping experience: **With 8SELECT you underline your personality as retailer** by making recommendations that your customer can rely on just like in a specialist shop. **Classic recommendation engines, which recommend products based more on statistical data**, appeal to customers who are more oriented towards other customers. Since your customers have different characteristics and this can even change from visit to visit, both methods are justified. ** ** Why are the product recommendations of such high quality? 8SELECT product recommendations are based on the personal expertise of people (e. g. yourself, your team, product experts, shop assistants, influencers) and are therefore of particularly high quality. The 8.HX Platform enables human product knowledge, which is captured by rules in the system, to be presented in the shop in a time- and resource-saving way by means of product set recommendations. **The 8SELECT product recommendations are therefore based on human expertise and not algorithm.** ** ** Why do I have the authority over product recommendations? As the 8.HX platform only displays product recommendations that you have defined by rules and an **ongoing inventory and price comparison** is made, you and your team always have** full control over the quality of your product recommendations**. You can always track the performance of your recommendations and product sets in the **integrated dashboard**. #### What is the effort for integration & configuration? ** ** How do I integrate 8.HX into my online shop? There are two ways to integrate 8.HX into your online shop. ###### **1. ManuAL INTEGRATION** Using  **JavaScript snippets,** 8.HX can be connected to **almost every shop system**. We will gladly support you in this process, just [contact](https://www.8select.com/en/contact?hsLang=en) us. With the JavaScript SDK, that 8select provides for free, you can integrate 8.HX. Using a JavaScript code snippet, 8.HX will then be **placed on your website in HTML**. 8select's widgets do neither block the loading of other elements on your website nor reduce its loading speed. The product recommendations will be delivered by 8select **without taking up any of your shop resources**.  ###### **2. Plugin OR Cartridge ** We offer plugins or extension modules (cartridge) for **standard shop systems**. You can easily **download** the plugin and **integrate it into your online shop**.   ** ** How long does the integration take and how much effort is required? **Manual integration (approx. 0.5-1 days)** 8.HX can be easily integrated manually into your online shop. This takes about half a day to a whole day. [Here](https://8select.atlassian.net/servicedesk/customer/kb/view/1292763151) you can learn how the manual integration works. **Integration via plugin (about 30 minutes)** The installation via plugin usually takes between about 30 minutes and a few hours. We are happy to support you in this process as well. You can reach us by e-mail at [onboarding@8select.de](mailto:onboarding@8select.de). - Shopware Read the [Shopware installation manual ](https://www.8select.com/8select-cse-installationsanleitung-shopware?hsLang=en)for connecting the 8select plugin to your shopware shop. - OXID eSales Read the [OXID installation manual](https://www.8select.com/8select-cse-installationsanleitung-oxid?hsLang=en) for connecting the 8select plugin to your OXID shop. - JTL Read the [JTL installation manual ](https://webstollen.freshdesk.com/support/solutions/articles/44001706250-dokumentation-8select)for connecting the 8select plugin to your JTL shop. ** ** What is the configuration effort? 8.HX can be easily **adapted to the CI and look & feel of your online shop** in the Management Console. There is a **configuration module** in the settings where you can select various options or insert your own CSS. Thanks to the **live preview** (including preview mode for different end devices), you can test various adjustments before going live.   ** ** What is the manual effort for employees? The unique aspect of 8.HX is that the product recommendations are **defined by people**, **but are still scalable**. This **reduces the manual effort enormously** while still providing personal recommendations. **By using attributes**, you can cover a freely selectable range of products by creating just one recommendation without having to define new product recommendations. Our customer, Bavaria's leading traditional costume outfitter MOSER Trachten invests only 30 minutes of time each week and, with 8.HX, permanently includes almost the entire range of articles in product sets. Thanks to the h**igh frequency of stock and price comparisons** guaranteed by 8.HX, the items and prices are **always up to date** and **no follow-up maintenance is necessary**. You can find more details in our [MOSER Case Study](https://www.8select.com/en/case-study/moser?hsLang=en). #### Is 8.HX appropriate for my online shop? ** ** For which shop systems is 8.HX compatible? Basically, you can seamlessly integrate all client-side functions of 8.HX into **all shop systems (including in-house developments)** using manual integration. 8select is technology partner of Salesforce, SAP, Shopware and OXID, among others, and already offers extensions (e.g. cartridges, plugins) for some standard systems, by means of which 8SELECT can be implemented very easily and quickly. You are using your own development for your shop or can't find your system in the list? Please feel free to [contact ](mailto:service@8select.de)us! - **Salesforce Commerce Cloud** FFor Salesforce Commerce Cloud we offer an extension module (cartridge). Find out more about our complete offer for the Salesforce Commerce Cloud [here](https://www.salesforce.com/products/commerce-cloud/partner-marketplace/partners/8select/). - **SAP Hybris** SAP Commerce Cloud / Hybris customers can also integrate 8select into their online shop. To learn more about integration for SAP shops, please [contact](mailto:service@8select.de%20%3cservice@8select.de%3e;) us. - **OXID eSales** We support the following versions: EE 5.0.x, EE 5.1.x, EE 5.2.x, EE 5.3.x | CE/PE 4.10.x You can donwload the plugin for OXID in the [OXID Store.](https://exchange.oxid-esales.com/index.php?stoken=FDCB7C99&cl=search&searchparam=8select) - **Shopware** starting with version 5.2.17 You can download the Shopware plugin in the  [Shopware Store](https://store.shopware.com/cse5145762002271f/8select-curated-shopping-engine-cse-fashion-cross-selling.html). - **JTL** compatible with JTL shop 4 starting with 405 You can download the JTL plugin in the [Plugin Store](https://www.webstollen.de/8select-Plugin) of our implementation partner Webstollen. ** ** For which industries is 8.HX suitable? 8SELECT is ideal for **all e-commerce industries** that would like to integrate personal and scalable product recommendations into their online shop and increase their revenue, shopping cart value and retention rate. Leading companies from the industries of** fashion, traditional costume** and **sports equipment**, **home & living** and **cosmetics** have been using our solution successfully for a long time. [Hier](https://www.8select.com/kunden?hsLang=en) you can find an extract of our references. If you would like to get to know other 8SELECT customers or even speak personally with one of them, please [contact](mailto:service@8select.de) us. ** ** Does 8.HX work for both B2C and B2B shops? **8.HX works equally well for B2C and B2B shops**. Especially in B2B shops, there is currently still a lack of onsite optimization, which means that there is still a lot of potential for cross-selling and personal advice using expert based product recommendations. Our customer **VAUDE** has been successfully using our solution in the VAUDE B2C shop as well as in the VAUDE B2B shop for a long time. Learn more about the cooperation with the outdoor equipment retailer in our [VAUDE Success Story](https://www.8select.com/case-study/vaude?hsLang=en). #### How does the 8.HX look like in my shop? ** ** At which touchpoints can 8.HX be integrated? 8.HX can be integrated at **any desired places along the entire customer journey** (e.g. in the shop on the product detail page or in the shopping cart layer, via social media or in e-mail communication). By using multiple touchpoints, you can **fully exploit the potential of advice** along your customer journey and never miss an opportunity to provide your customers with** targeted shopping recommendations based on human product expertise**. Discover more touchpoint examples on our [product page](https://www.8select.com/en/products?hsLang=en). ## **Learn more about the 8.HX Platform** Get to know the features and the backend of the platform in a live demo with our product specialists. [![Book a Demo](https://no-cache.hubspot.com/cta/default/2259142/a7dd94e3-b354-4c4a-9de6-ee45a425af86.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/a7dd94e3-b354-4c4a-9de6-ee45a425af86) #### 8SELECT GmbH Franz-Mayer-Straße 1 93053 Regensburg Phone: 0941 / 20 609 610 Fax: 0941 / 20 609 629 E-mail: [service@8select.de](mailto:service@8select.de) **Newsletter ****Get valuable tips on the topics of Customer & Human Experience.** Copyright © 2020 8SELECT GmbH. All Rights Reserved. ![](https://dc.ads.linkedin.com/collect/?pid=411801&fmt=gif)