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Human Customer Experience
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HUMANIZE YOUR DIGITAL CUSTOMER EXPERIENCE

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TWO THIRDS OF CONSUMERS FEEL COMPANIES HAVE LOST THE HUMAN TOUCH IN CUSTOMER EXPERIENCE

PwC customer survey "Experience is Everything", 2018

What differentiates your online shop from others? In the long-term, products and discounts are not enough to distinguish you - but people make the difference.

Human expertise is unique

Your team has the most extensive knowledge about your products, but matching their experience to the needs of your customers is complex and expensive. We empower you to manage experience, knowledge, product data and customer interaction within a unique technical platform - efficiently, automated and scalably.

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8select Customer Journey

Present experts along the customer journey

With 8select online marketing managers and shop managers make experts visible along the entire customer journey. The result: stronger customer loyalty, sustainable sales increases and larger shopping baskets.

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Customer Showcase: Najoba.de

“Since we've already increased our additional order value up to 67%, we've never regretted choosing 8select.”
Marie Christine Ridil Najoba

Marie Christine Ridil
Management, Najoba

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What our platform offers you

 

Provide experience along the customer journey

Support your customers with your expert knowledge and experience during online shopping. Bring human expertise to the entire customer journey - onsite and offsite.

Combine personal advise and automation

With easy API access you can manage experts who present their knowledge and provide customers with relevant, curated content. Therefore you're saving money with personal, but automated advice.

Collect and use customer interests & interactions

Take your personalized marketing efforts to a new level. 8.HX generates customer profiles and KPI reports for you so that you can better understand the needs of your customers and address them with targeted measures. .

Build long-term and sustainable customer relationships

Build a sustainable, personal relationship with your customers and ensure strong customer retention by creating valuable connections - human to human.

Increase ROI with targeted marketing activities

With the collected customer interactions you can personalize your recommendations on all pre- and after-sales channels. The result: a higher return rate and increased ROI.

Increase shopping carts & reduce returns

8select customers achieve an average of 39% larger shopping carts and up to 8% more revenue by helping their customers make better buying decisions.


Human Experience is relevant for you

75%

of consumers want more human interaction in the future.
________________________
PWC Consumer Intelligence
 

86%

believe that it is important for brands to provide expert advice about the products and services offered.
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ZOOVÜ - Humanizing digital
 
Customers who have a good experience, bring

140%

higher sales than those with bad experience.

_________________________________
"The Value of the Customer Experience, Quantified", Harvard Business Review

84%

of Germans prefer to interact with real people the more dominant and developed technologies become.

________________________
PWC Consumer Intelligence

59%

of consumers indicate that companies have lost the human element in the education and optimization of customer experiences.
_______________________
ARITHNEA - Digitaler Kunde
 

46%

of online customers have not completed an online purchase because too many options were available.

________________________
episerver Commerce Report

Let's make your customer experience human!

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