PwC Kundenumfrage "Experience is Everything", 2018
What differentiates yourself in tomorrow's e-commerce?
Neither your products nor your prices distinguish you from other companies - but people do.
Your team has the most extensive knowledge about your products, but matching their experience to the needs of your customers is complex and expensive. We empower you to manage experience, knowledge, product data and customer interaction within a unique technical platform - efficiently, automated and scalably.
8.HX matches the companies' and their people's knowledge and experience to customers needs and contributes their personality to the customer journey.
With easy API access you can manage experts who present their knowledge and provide customers with relevant, curated content. Therefore you're saving money with personal, but automated advice.
Use the generated customer profiles for product recommendations and online marketing - With 8.HX you'll get KPI reports and always know the needs of your customers in detail.
Build a sustainable personal relationship with your customers and ensure stronger customer retention by supporting them and creating valuable connections - human to human.
With the collected user interactions you can personalize your recommendations on all pre- and aftersales channels. The result: A higher return rate and increased ROI on your marketing spend.
Tell your customers what they need, help them to make better buying decisions and you achieve in average 39% bigger shopping baskets, up to 8% increased sales and less returns.
Since we've already increased our additional order value up to 67% , we've never regretted choosing 8select.
Marie Christine Ridil
"The Value of the Customer Experience, Quantified", Harvard Business Review
PWC Consumer Intelligence
episerver Commerce Report