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HUMANIZE YOUR DIGITAL CUSTOMER EXPERIENCE

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TWO THIRDS OF CONSUMERS FEEL COMPANIES HAVE LOST THE HUMAN TOUCH IN CUSTOMER EXPERIENCE

PwC Kundenumfrage "Experience is Everything", 2018

What differentiates yourself in tomorrow's e-commerce?
Neither your products nor your prices distinguish you from other companies - but people do. 

HUMAN EXPERTISE IS UNIQUE

Your team has the most extensive knowledge about your products, but matching their experience to the needs of your customers is complex and expensive. We empower you to manage experience, knowledge, product data and customer interaction within a unique technical platform - efficiently, automated and scalably.

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MAKE EXPERTS VISIBLE IN YOUR SHOP

8select enables you to present people to accompany and advise your customers along the entire customer journey. The results: stronger customer retention, sales increase and larger shopping carts.

More products

WE HELP YOU AND YOUR TEAMS TO

 

Reach customers on a human level

8.HX matches the companies' and their people's knowledge and experience to customers needs and contributes their personality to the customer journey.

Balance automation and personal advice

With easy API access you can manage experts who present their knowledge and provide customers with relevant, curated content. Therefore you're saving money with personal, but automated advice.

Collect customer data & interactions

Use the generated customer profiles  for product recommendations and online marketing - With 8.HX you'll get KPI reports and always know the needs of your customers in detail.

Boost customer relation & retention

Build a sustainable personal relationship with your customers and ensure stronger customer retention by supporting them and creating valuable connections - human to human.

Increase ROI on your marketing spend

With the collected user interactions you can personalize your recommendations on all pre- and aftersales channels. The result: A higher return rate and increased ROI on your marketing spend.

Generate larger shopping carts & reduce returns

Tell your customers what they need, help them to make better buying decisions and you achieve in average 39% bigger shopping baskets, up to 8% increased sales and less returns.

Since we've already increased our additional order value up to 67% , we've never regretted choosing 8select.

Marie Christine Ridil
Management, Najoba


HUMAN EXPERIENCE IS RELEVANT FOR YOU

75%

of consumers want more human interaction in the future.
________________________
PWC Consumer Intelligence
 

86%

believe that it is important for brands to provide expert advice about the products and services offered.
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ZOOVÜ - Humanizing digital
 
Customers who have a good experience, bring

140%

higher sales than those with bad experience.

_________________________________
"The Value of the Customer Experience, Quantified", Harvard Business Review

84%

of Germans prefer to interact with real people the more dominant and developed technologies become.

________________________
PWC Consumer Intelligence

59%

of consumers indicate that companies have lost the human element in the education and optimization of customer experiences.
_______________________
ARITHNEA - Digitaler Kunde
 

46%

of online customers have not completed an online purchase because too many options were available.

________________________
episerver Commerce Report

Let's make your customer experience human!

Book a Demo