--- title: Human Experience Platform for e-commerce companies | 8SELECT description: Increased sales, cross-selling and stronger customer retention in e-commerce. By offering a human customer experience you differentiate your online shop. --- [![8select](https://www.8select.com/hs-fs/hubfs/8select%20Logos/8select_Logo_Platform_wei%C3%9F.png?width=200&height=41&name=8select_Logo_Platform_wei%C3%9F.png "8select")](https://www.8select.com/?hsLang=en) [![Book a demo](https://no-cache.hubspot.com/cta/default/2259142/926b43a9-ee73-4263-9a44-3225bc57873a.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/926b43a9-ee73-4263-9a44-3225bc57873a) ** ** ** [![8select](https://www.8select.com/hs-fs/hubfs/8select%20Logos/8select_Logo_Platform.png?width=170&height=35&name=8select_Logo_Platform.png "8select")](https://www.8select.com/?hsLang=en) [![Book a demo](https://no-cache.hubspot.com/cta/default/2259142/926b43a9-ee73-4263-9a44-3225bc57873a.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/926b43a9-ee73-4263-9a44-3225bc57873a) ** ** ** Search **Menu** ** ** [![Book a demo](https://no-cache.hubspot.com/cta/default/2259142/926b43a9-ee73-4263-9a44-3225bc57873a.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/926b43a9-ee73-4263-9a44-3225bc57873a) ![Human Customer Experience](https://www.8select.com/hubfs/Home%20Relaunch%20Q419/Bildschirmfoto%202019-11-19%20um%2011.13.28.png "Human Customer Experience") https://www.8select.com/hubfs/Home%20Relaunch%20Q419/Header_Video_3%20Kopie.mp4 # HUMAN SELLING SKILLS ONLINE [![Book a Demo](https://no-cache.hubspot.com/cta/default/2259142/a7dd94e3-b354-4c4a-9de6-ee45a425af86.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/a7dd94e3-b354-4c4a-9de6-ee45a425af86) # HUMAN SELLING SKILLS ONLINE   [![Book a Demo](https://no-cache.hubspot.com/cta/default/2259142/a7dd94e3-b354-4c4a-9de6-ee45a425af86.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/a7dd94e3-b354-4c4a-9de6-ee45a425af86) ** ### TWO THIRDS OF CONSUMERS FEEL COMPANIES HAVE LOST THE HUMAN TOUCH IN CUSTOMER EXPERIENCE ``` PwC customer survey "Experience is Everything", 2018 ``` One of the great advantages of stationary trade compared to e-commerce is the personal advice. AI and machine learning alone cannot replace it. ### Scalable, human-made product recommendations Offer your customers a unique shopping experience with **high-quality product recommendations from experts**. With the Human Experience Platform 8.HX, we provide online retailers with a **scalable SaaS solution that integrates seamlessly with their online store**. We give you an **easy-to-use tool** that significantly reduces the manual effort required to create **cross-category product sets**. Thanks to our unique technology with ongoing** inventory and price comparison**, Category, Marketing and Shop Manager always have **full control** about the quality of the product recommendations that are delivered. [![Learn more](https://no-cache.hubspot.com/cta/default/2259142/244fca58-2163-48e9-b901-b68ce0d34522.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/244fca58-2163-48e9-b901-b68ce0d34522) ### **Scalable, human-made product recommendations** ![8select Human Experience](https://www.8select.com/hs-fs/hubfs/Home%20Relaunch%20Q419/Startbild_Expertin_english.jpg?width=600&name=Startbild_Expertin_english.jpg) Offer your customers a unique shopping experience with **high-quality product recommendations from experts**. With the Human Experience Platform 8.HX, we provide online retailers with a **scalable SaaS solution that integrates seamlessly with their online store**. We give you an **easy-to-use tool** that significantly reduces the manual effort required to create **cross-category product sets**. Thanks to our unique technology with ongoing** inventory and price comparison**, Category, Marketing and Shop Manager always have **full control** about the quality of the product recommendations that are delivered..       ## The result ![8select Larger Shopping Carts](https://www.8select.com/hubfs/Home%20Relaunch%20Q419/Warenkorb-Uplift-Kreis-klein-english.png "8select Larger Shopping Carts") ![8select Increase in revenue](https://www.8select.com/hubfs/Home%20Relaunch%20Q419/Umsatz-Kreis-klein-english.png "8select Increase in revenue") ![8select higher retention rate](https://www.8select.com/hubfs/Home%20Relaunch%20Q419/RetentionRate-Kreis-klein-english.png "8select higher retention rate") ### Recommend products along the entire Customer Journey ![8select Customer Journey](https://www.8select.com/hubfs/Home%20Relaunch%20Q419/Customer-Journey-Circle_2020.png "8select Customer Journey") With 8.HX you reach your customers along the entire customer journey. Give them high-quality, personalized product recommendations at the touchpoints of their choice: e.g. online shop, e-mail, social media. The result: stronger customer loyalty, larger shopping baskets and sustainable sales increases.. [![Discover the product](https://no-cache.hubspot.com/cta/default/2259142/e28bfecf-25d2-4980-95bd-6a9700a8b430.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/e28bfecf-25d2-4980-95bd-6a9700a8b430) ![8SELECT-Customer-Journey](https://www.8select.com/hs-fs/hubfs/Customer-Journey-Circle2020.png?width=550&height=550&name=Customer-Journey-Circle2020.png "8SELECT-Customer-Journey") ### Recommend products along the entire Customer Journey With 8.HX you reach your customers along the entire customer journey. Give them high-quality, personalized product recommendations at the touchpoints of their choice: e.g. online shop, e-mail, social media. The result: stronger customer loyalty, larger shopping baskets and sustainable sales increases. [![Discover the product](https://no-cache.hubspot.com/cta/default/2259142/e28bfecf-25d2-4980-95bd-6a9700a8b430.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/e28bfecf-25d2-4980-95bd-6a9700a8b430) ## What the Human Experience Platform offers you   ** #### Increase shopping carts and reduce returns Help your customers to make better buying decisions when shopping online with product recommendations tailored to their needs. On average, 8SELECT customers achieve 39% larger shopping carts with less returns. ** #### Boost retention rate, conversions and sales Ensure a higher return rate, more purchases and a sustainable increase in sales of up to 8% with targeted marketing activities as well as personalized up- and cross-selling on all channels. ** #### Deliver a unique shopping experience and increase CLV Present experts and impress with an extraordinary shopping experience by advising and informing your customers. Build strong customer relationships and increase your customer lifetime value.. ** #### Recommend products from experts at all touchpoints Support your customers with your experts (e.g. influencer, product expert, content manager) while they are shopping. Bring human product expertise to the entire customer journey - onsite and offsite. ** #### Combine personal advice, AI and automation Save time and resources in the complex creation of product recommendations and product sets. Define rules that are important to you and then let the platform work and learn for you. Keep full control at all times. ** #### Collect and process customer interactions Get to know the needs of your customers better. Get insights into their shopping behaviour. Create comprehensive performance reports with the most important KPIs for your daily optimization. ![8select VAUDE Product Set](https://www.8select.com/hubfs/Home%20Relaunch%20Q419/Vaude-SET-2.png "8select VAUDE Product Set") ### Customer showcase: vaude.com ** “The integration of the 8SELECT solution into our online shops (B2B & B2C) was simple and straightforward. 8SELECT works conscientiously to achieve our goal: to offer our users the best possible shopping experience and to increase the turnover of the VAUDE shops.” ![8select Vaude Ann-Kathrin von Flotow](https://www.8select.com/hs-fs/hubfs/Case%20Studies/Vaude_3.png?width=1536&height=1500&name=Vaude_3.png) **Ann-Kathrin von Flotow** Online Marketing Manager, VAUDE ![8select VAUDE Product Set](https://www.8select.com/hubfs/Home%20Relaunch%20Q419/Vaude-SET-2.png "8select VAUDE Product Set") ### Customer Showcase: najoba.de ** “Since we've already increased our additional order value up to 67%, we've never regretted choosing 8SELECT.” ![Marie Christine Ridil Najoba](https://www.8select.com/hs-fs/hubfs/Referenzen/Marie%20Christine%20Schmidt%20(digital).jpg?width=2362&height=2362&name=Marie%20Christine%20Schmidt%20(digital).jpg) **Marie Christine Ridil** Management, Najoba [![Show references](https://no-cache.hubspot.com/cta/default/2259142/665c1e72-c5b0-49ce-ab39-04e7959e74a6.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/665c1e72-c5b0-49ce-ab39-04e7959e74a6) ![](https://www.8select.com/hubfs/Home%20Relaunch%20Q419/iPhoneX_schwarz_klein.png) ![](“https://www.8select.com/hubfs/Home%20Relaunch%20Q419/8choice-widget2.gif”) ### Customer showcase: outletcity.com ** “The intensive, constructive collaboration with 8SELECT and the open communication throughout the entire project - from planning to the go-live of 8.SET Photo - was very effective and fun. We are very pleased with our new feature, which has been very well received by colleagues and online shop visitors alike, and is being actively used.” **Felix Bartsch** Senior Product Manager, Outletcity Metzingen [![Show references](https://no-cache.hubspot.com/cta/default/2259142/665c1e72-c5b0-49ce-ab39-04e7959e74a6.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/665c1e72-c5b0-49ce-ab39-04e7959e74a6) ![Outletcity Metzingen 8SELECT 8.SET Photo](https://www.8select.com/hubfs/Home%20Relaunch%20Q419/OCM_Shop_8.SET-Photo.png "Outletcity Metzingen 8SELECT 8.SET Photo") ![Outletcity Metzingen 8SELECT 8.SET Photo](https://www.8select.com/hubfs/Home%20Relaunch%20Q419/OCM_Shop_8.SET-Photo.png "Outletcity Metzingen 8SELECT 8.SET Photo") ## Human Experience is relevant for you # 75% ##### of consumers want more human interaction in the future. ________________________ PWC Consumer Intelligence   # 86% ##### believe that it is important for brands to provide expert advice about the products and services offered. ________________________ ZOOVÜ - Humanizing digital   ##### Customers who have a good experience, bring # 140% ##### higher sales than those with bad experience. _________________________________ "The Value of the Customer Experience, Quantified", Harvard Business Review # 84% ##### of Germans prefer to interact with real people the more dominant and developed technologies become. ________________________ PWC Consumer Intelligence # 59% ##### of consumers indicate that companies have lost the human element in the education and optimization of customer experiences. _______________________ ARITHNEA - Digitaler Kunde   # 46% ##### of online customers have not completed an online purchase because too many options were available. ________________________ episerver Commerce Report ## Human Experience is relevant for you # 75% of consumers want more human interaction in the future. ------------------------------------ PWC Consumer Intelligence # 86% believe that it is important for brands to provide expert advice about the products and services offered. ------------------------------------ ZOOVÜ - Humanizing digital Customers who have a good experience, bring # 140% higher sales than those with bad experience. ------------------------------------ "The Value of the Customer Experience, Quantified", Harvard Business Review # 84% of Germans prefer to interact with real people the more dominant and developed technologies become. ------------------------------------ PWC Consumer Intelligence # 59% of consumers  indicate that companies have lost the human element in the education and optimization of customer experiences. ------------------------------------ ARITHNEA - Digitaler Kunde # 46% of online customers have not completed an online purchase because too many options were available. ------------------------------------ episerver Commerce Report ### Let's make your customer experience human! [![Book a Demo](https://no-cache.hubspot.com/cta/default/2259142/a7dd94e3-b354-4c4a-9de6-ee45a425af86.png)](https://cta-redirect.hubspot.com/cta/redirect/2259142/a7dd94e3-b354-4c4a-9de6-ee45a425af86) #### 8SELECT GmbH Franz-Mayer-Straße 1 93053 Regensburg Phone: 0941 / 20 609 610 Fax: 0941 / 20 609 629 E-mail: [service@8select.de](mailto:service@8select.de) **Newsletter ****Get valuable tips on the topics of Customer & Human Experience.** Copyright © 2020 8SELECT GmbH. All Rights Reserved. ![](https://dc.ads.linkedin.com/collect/?pid=411801&fmt=gif)