Your team has the most extensive knowledge about your products, but matching their experience to the needs of your customers is complex and expensive. We empower you to manage experience, knowledge, product data and customer interaction within a unique technical platform - efficiently, automated and scalably.
Support your customers with your expert knowledge and experience during online shopping. Bring human expertise to the entire customer journey - onsite and offsite.
With easy API access you can manage experts who present their knowledge and provide customers with relevant, curated content. Therefore you're saving money with personal, but automated advice.
Take your personalized marketing efforts to a new level. 8.HX generates customer profiles and KPI reports for you so that you can better understand the needs of your customers and address them with targeted measures. .
Build a sustainable, personal relationship with your customers and ensure strong customer retention by creating valuable connections - human to human.
With the collected customer interactions you can personalize your recommendations on all pre- and after-sales channels. The result: a higher return rate and increased ROI.
8select customers achieve an average of 39% larger shopping carts and up to 8% more revenue by helping their customers make better buying decisions.
"The Value of the Customer Experience, Quantified", Harvard Business Review
PWC Consumer Intelligence
episerver Commerce Report